Cancellation Policy

It has been disclosed to you that the fee collected by Compass Moving Group is a broker fee. This is our fee for locating and dispatching a fully licensed and insured household goods motor carrier. The carrier charges will be paid C.O.D by you to the independently owned carrier in two payments; half upon pickup and half upon delivery of your household goods, to its intended destination. You are aware that these are separate transactions between you and the assigned carrier that is a different business entity. Compass Moving Group does not participate in the collection of carrier pay, nor do we share in the proceeds of carrier charges. Once your payment is processed for our fee, we will immediately have our dispatch department initiate the process of locating a licensed and insured carrier to transport your household goods. Since our service begins immediately, you understand and agree to our broker fee is non-refundable with no exceptions once your payment is processed for our fee. Should this agreement be canceled by you after 72 hours and(/or) a carrier is assigned to your move, all services on behalf of Compass Moving Group will be considered “services rendered” and there will be NO REFUND for our fee. You will not be eligible for a refund when canceling your move within 7 business days of your scheduled pickup date. The 72-hour cancellation window will be null and void. For all orders canceled after 72 hours, Compass Moving Group can apply our non-refundable fee collected from you to any future move for a period of 12 months from the date of your original order. If the move is canceled within 72 hours of being booked and the requested pickup dates are further than 7 business days out, then Compass Moving Group will keep 15% of the deposit for processing fees and administration costs. By signing this cancellation policy, you are agreeing to the statements within.

Compass Moving Group – 2200 N Federal Highway – Boca Raton – Florida – 33431 – 1-877-361-6677 – US DOT: 3410175